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The Family Business : Financial management for growth

 (Part 2 of 3)

Majority of the Ugandan Family Businesses fall in the SME bracket, for a small or medium enterprise, managing finances efficiently is one of the keys not only to survival, but to prosperity. After working closely with SMEs most of which are family owned and managed you’ll notice a number of challenges most of which are perception related and can be avoided if one wants to grow a family business from a small business to stable enterprise for the long term.



Most entrepreneurs in small and some medium size businesses believe an independent and fully functional finance function is not very necessary for growth, and where they are in place they are perceived to only be safe in the hands of relatives and relegated from main business activities to only periodical book keeping activities for tax purposes when that time comes. These negative perceptions prohibits the business from tapping the benefits associated with having a sound finance function that not only keeps records but also drives growth. The following are some tips for improving your business finances.
Regular Maintenance of records
Letting your finances take care of its self guarantees trouble. The  best way to understand where your money is going (expenses), where it is coming from (revenues) and what that leaves you with (profits or losses),is through managing your accounts on a regular basis. Most small businesses and even some medium size businesses still see the finance function as a burden and a cost, ignoring its importance and only looking at financial records when the tax man knocks their doors. This will only keep you in the dark from realizing what is working and what is not working
Employ knowledgeable accountants                                       
In a small family business a bookkeeper will maintain financial records of your business on a regular basis on top of the day-to-day payment of bills, issuing of invoices, chasing debts, cash management and record keeping. But as the business grows these activities can not be accurately done by on person, so the business should look at getting a team of much more knowledgeable talent that will not only stop at book keeping requirements but also move a head to analysis of the business operations to help maintain cost of operations at an efficient level and also plan and project for the business to foster growth. This is essential for keeping you in the know on which areas you should invest more and which ones are losing money, calculating and submitting accurate taxes and claiming for exemptions where necessary. It also frees you up to focus on the big picture (strategies for growth).
Software versus paper
Employing the best team is one thing, providing them with the best tools to do a good job completes the picture. There is always this conflicting thought in the mind of most family business managers whether to put in place accounting software or continue on paper records. Software wins this battle every time in terms of accuracy and timeliness given a chance. Buying off-the-shelf accounting software like Quickbooks, Tally, Pastel improves efficiency and helps you manage financial complexity. For analytical and planning requirements Microsoft Excel excellent when used appropriately. Set up this system in a simple format, the less complicated your accounting system, the less likely something will go wrong. Ask for professional advice in tailoring an accounting system for your business
Prepare a Budget and Cash flow statements
A budget is like a map for your finances (Where you plan to get money from-Revenues and where you expect to spend- Expenses). With it you can track expenses and income and identify where cash flow needs improvement. A budget is also ideal for comparing your projections with actual performance.  A Cash flow statement can be best explained as accurate and continuous answers to these questions formatted in a systematic and easy to understand table: Where is money coming from? When will it come to my account? Verse where will I spend it? And when will I pay for that expense? Diligent preparation and following of these two tools month in month out will keep in the know of where you are from and where you are going.
Knowing your break-even point 
While preparing a business plan, the break-even analysis for the investment is an integral part, but have you ever thought that even on day to day operations requires break- even analysis? How much revenue do you need to meet your monthly expenses? Does that include all expenses salaries, utility bills, marketing expenses and all the others? Do you know your break-even point for each product you sell? That’s how many units you have to sell like in a month to cover monthly costs associated to that product? Knowing this helps you to know what to expect, the minimal effort and results expected from you team and also helps you plan for profitability.
Invoice early, delay payments as possible
One of the working capital management tricks past on from generation to generation that I still remember is that of “delay payments”. The truth of the matter is money is better off in your account than someone else’s. Send an invoice with goods while delivering, and pay invoices right on deadline. Where there are incentives for early payments consider these incentives your immediate cash requirements then benefit from them if possible and chase up unpaid invoices promptly. For family businesses realize that invoices to family or friend tend to be a pain to chase for there payments, so keep them at a manageable level and start follow up on time.
If one of your customers consumes a majority of your resources, it will be best not to wait until project completion to bill them. Negotiate with them a progressive payment schedule to balance out your cash flow.
Maintain a cash buffer
If possible, keep a cash buffer in the bank for unforeseeable drops in revenue. Sometimes clients have trouble paying bills or demand drops unexpectedly. If you have cash to cover a period of diminished revenue, you can ride out financial shocks.
Knowing your tax obligations
Tax is a complicated area and the fact that the tax man is not your daily customer or an employee sometimes you will forget him until he come knocking at the door. In a circumstance where you have a knowledgeable and fully functional finance function, make the best use of them if not employ an accountant to advice on tax matters. Areas like, Depreciation, tax exemptions, deductions, reporting requirements, filing VAT and preparing your Business Activity Statements are so critical in running a business if you intend not to be on the bad books of the tax man and avoid financial and non financial shocks related to defaulting.
Get expert advice
It is very prudent to ask for advice from experts and financial advice from advisers who know your business, or have work in the industry you are in for a long time to supplement on the good work being done by your accountants or help you accountants identify areas of improvement where performance is quit below requirements by regulation.
Finance functions should not be seen as a cost, but as a necessary partner for managing performance and growth.

StarQt Fashion House to start online shopping

The fashion house StarQt recently launched their website which will support the online shopping. At the launch Stellah Nankya the Ugandan born fashion designer based in South Africa and brain behind the label said soon StarQt client will be able to browse through www.starqt.com identify items of their choice ranging from T-shirts, jeans, Hoodies, Vest, ladies tops, lingerie, Caps, sweaters among others and shop for them online at their convenience, this move was to position the company to reap the benefits of the fast growing internet usage in Uganda among fashion shoppers and the more advanced south African market where they are based.
In a tough and competitive industry, the young and fast growing fashion label has already achieved recognition in the industry showcasing at the 2010 fashion awards and being awarded Best new Label (Uganda) and participation
in a number of Fashion shows in South Africa.

The Family Business: the solid foundation for building personal wealth

By: Analyst advisory team  (part 1 of 3)

So often you come across business names such as James&Jane Enterprises or Ssalongo & Sons Ltd, the first thing that comes to mind is that this is a family business or a partnership based on closed relationships. Come to think of it, the majority of small and medium size firms driving the economy from trade, processing to professional services are family businesses, and yet everyday people approach businesses so professionally that they forget this underlying truth that the driving force behind these businesses is the relationships or families that start and run them.
When some of the biggest names in business today like Wal-Mart stores (Walton family), Ford Motor Co (Ford family), AIG (Greenberg Family), Madhvani Group of companies (Madhvani Family), come to our mind we may forget that they were and are still family businesses, but have deliberately moved to build businesses employing hundreds or even millions (1.14million employees in Wal-mart stores) and generating billions in revenues, with brands respected world over. Research show that over 90% of businesses world over are family owned.
The question we should all be asking ourselves then is: What did the above companies do different? How did these families build large corporations independent of the families that own them? And how can we then borrow a leaf to create success stories of our own? The real truth is that these businesses were first successfully run family businesses that gained considerable independence from the families that owned them and then grow to big corporations.
The initial goal of the business
The success and growth of every business greatly depends on the goals the business set out to achieve at the beginning, if you follow classical historians like Alfred Chandlar companies exist to exploit the benefits of being big, in other word at the onset the goal is to grow into big corporations and remain profitable and efficient. The challenge with most family businesses is that the alternative/side income goal and providing for the family tend to over way the growth initiative, this makes the businesses fall into the trap of only providing income to run the family and employment to family and friends.
 These kind of goals tend to manifest out of actions and not as written downs goals, so when directors and owners of family businesses set out goals on paper they should the follow this with actions to create an environment that communicates growth and efficiency in the utilization of all resources to the employees and family members, the business translating into a source of income to the family should then be a secondary goal (resulting from the business growth and profitability). Crafting this independence for the business at the goal setting stage will go a long way to providing guiding principles on how the business is managed financially and strategically to foster growth.
The rules of engagement
Over the years most mirages have tended to bring together couples with complementary strengths, situations like a worm and welcoming customer friendly wife and a strict and very debt collector like husband. Stories like these have been very helpful in helping many small businesses remain afloat and cut operating costs as a start up, as these businesses derive these complementary strengths at the beginning, married couples should also remind themselves that marriage was never and can’t be designed as a business venture that follow strict polices on financial management and periodic performance appraisals. These virtues though are necessary for the growth of the business. As the business grows therefore joint management by the couple should reduce while a more suitable and passionate spouse takes the leadership role of steering the business through start up to the growth stages. This will create an enabling environment for growth, accountability, efficiency and a positive and motivating workplace for employed non family members.
Keep an open and clear line of communication
Communication is the key in any business, but in a family business it is very crucial to success. Communications on roles, responsibilities, and expectations of family members in a business should be clear from the start and both parties should be in agreement on this position, this applies both in circumstances where you are co-owners or one is employee. This sets clear communication channels in the company for all including non family members employed and also avoids some members from taking things like performance, code of conduct or even company property for granted. With clearly communicated and agreed vision for the business, family members tend to stick around to see it achieved even though they may be hard times.
Logic Vs Emotions 
The truth of the matter is it is difficult to be objective when dealing with family mostly in hard situations and yet in real world these situations will arise. Things like hurt feelings and getting defensive comes in and the time given to look at problems in a logical perspective ignored.  When it comes to delegation and promotions or even reward and punishment these emotional tricks come to play, in situations like these asking yourself questions like, “How would I handle this if I were dealing with a non family member?” time and again and allowing your mind to derive the most logical answer gives you the best solution, the more you handle these situations rationally, the more your mind gets the logical training you need to grow a family business that can survive even when the family is in hard times.
The family only time
When two married couples set out to build a business or even siblings doing business together, the tendency to discuss business all the time or carry business feuds back home and even worse taking home feuds to the business place is very likely. While you busy building a business, don’t forget to build the family. Things like family dinners out or even for couples vacations together is very important so long as you get to bond as family forgetting the business for a while. The result of this will be better for both the business and the family because when the family is together and strong the business will be strong too but the reverse may not be very true always.
It is also fair that as a family business may be a bit complex to run, you don’t need to ignore the professional ethics main stream business use and try as much as possible to let the business stand and run independently and based on sound values and goals so that talent and other resources from outside the family can easily be tapped and utilized to foster growth.